Shipping policy
Shipping Policy
We’re committed to getting your order to you as quickly and smoothly as possible. Here’s everything you need to know about how we ship:
Order Processing
Processing Time: Orders are typically processed within 1–3 business days. During peak times or holidays, processing may take a bit longer, but we’ll always do our best to get your order out quickly.
Shipping Time
Once shipped, your order will arrive within 7-18 business days. We’ll provide a tracking number via email as soon as your package is on the way. Shipping Carrier We use trusted carriers like USPS, UPS, DHL, Royal Mail, Canada Post or AusPost depending on your location and the most efficient delivery method.
We currently offer FREE shipping to the following countries:
• United States: Estimated delivery in 7-18 business days
• Canada, United Kingdom & Australia: Estimated delivery in 7–20 business days
Please note that delivery times can vary depending on your location, customs clearance, and local courier efficiency.
Tracking Your Order
You’ll receive a tracking number via email as soon as your package ships. You can track your package directly through the carrier’s website or our Order Tracking Page. If you have any trouble with your tracking or haven’t received it, feel free to contact us.
Shipping Delays
While we strive to meet our shipping timelines, delays can occasionally occur due to factors outside our control (e.g., weather, carrier disruptions). If your package is delayed beyond 10 business days, please contact us and we’ll help sort it out. Questions? If you have any questions or issues with your shipment, feel free to contact our support team at team@getmidus.com We’re here to help.
Questions?
If you have any questions about shipping, tracking, or delivery timelines, please reach out to us on our contact page or at team@getmidus.com We aim to respond within 24 hours.